AI Phone Assistant for Your HOA

24/7 intelligent phone support that knows your community inside and out

Your residents call. Our AI answers instantly with personalized responses based on your CC&Rs, policies, and community guidelines. Handle 80% of calls automatically while seamlessly connecting complex issues to your team.

AI Assistant is listening...
Resident: "Hi, I want to install a fence. What do I need to do?"
AI Assistant: "Hello! I can help you with fence installation requirements. Based on your community's architectural guidelines, you'll need to submit an ACC application. Let me text you the direct link to the online form and our fence specification guide..."
✓ Application link sent via SMS
✓ Guidelines document attached
✓ Next steps explained
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How Our AI Phone Assistant Transforms Resident Communication

Trained on your specific community documents and policies

Knows Your CC&Rs

Our AI is trained on your specific covenants, conditions, and restrictions. It provides accurate, personalized answers based on your community's actual governing documents.

  • Instant CC&R lookup and explanation
  • Policy interpretation in plain English
  • Amendment and update awareness

Handles Fines & Violations

Residents can check violation status, understand fine schedules, and get payment information—all through a simple phone call.

  • Violation status and history lookup
  • Fine amount and payment options
  • Appeal process explanation

Common Questions Answered

From pool hours to parking rules, our AI handles the most frequent resident inquiries instantly, freeing up your team for complex issues.

  • Pool, gym, and amenity schedules
  • Parking and guest policies
  • Maintenance request procedures

How It Works

From call to resolution in seconds

1
Resident Calls

Your residents dial your HOA phone number as usual. Our AI answers immediately, no wait times.

2
AI Identifies Need

Natural language processing understands the resident's question and accesses your community's specific information.

3
Instant Response

AI provides accurate answers, sends relevant documents via text, and explains next steps clearly.

4
Human Handoff

Complex issues are seamlessly transferred to your team with full context and conversation history.

Beyond Voice: Smart Text Messaging

Our AI doesn't just talk—it takes action. During calls, it can instantly send residents:

Direct Links
ACC applications, payment portals
Documents
Guidelines, forms, policies
Reminders
Important dates, deadlines
Contact Info
Board members, vendors
Live Call Example
Fence Installation Inquiry

Resident: "I want to install a 6-foot privacy fence. What's the process?"

AI: "I can help with that! Based on your community guidelines, privacy fences up to 6 feet are allowed with ACC approval. I'm sending you three things right now:"

SMS Sent Instantly:
📋 ACC Application: perfecthoa.com/apply
📄 Fence Guidelines PDF
📞 Pre-approved contractors list
⏰ Typical approval time: 5-7 days

Benefits for Your HOA

  • Reduce staff workload by 80% on routine inquiries
  • 24/7 availability—residents get help anytime
  • Consistent, accurate information every time
  • Complete call logs and analytics
  • Multilingual support for diverse communities
  • Integrates with existing Perfect HOA platform

Benefits for Residents

  • Instant answers without waiting for callbacks
  • Receive helpful documents immediately via text
  • Clear explanations of complex policies
  • Direct links to online services and forms
  • Seamless escalation to human support when needed
  • Professional, courteous service every time

Ready to Transform Your Resident Communication?

Join HOAs already using AI to provide better service while reducing staff workload. Get a personalized demo and see how our AI Phone Assistant can work with your community's specific needs.

Secure & Compliant: HIPAA-compliant, bank-level security, full audit trails

Want to see our platform in action?

We are happy to give you a virtual tour.

Schedule an appointment!